Article 1: Definitions
The entrepreneur: Glamping aan de Maas. The holidaymaker: the person who has concluded an agreement with the entrepreneur concerning an overnight stay in an accommodation. Third party: any other person, not being the holidaymaker and/or co-holidaymakers. Accommodation: a location on the grounds in the form of an Airstream caravan, American school bus or holiday home. The agreement: the arrangement between the holidaymaker and the entrepreneur regarding the right to use an accommodation in exchange for a previously agreed fee and period. Information: written or electronic data about the use of the accommodation, the facilities and the rules of Glamping aan de Maas. Cancellation: written termination of the agreement by the holidaymaker before the start date of the stay. House rules: the written regulations with the rules for the use of the grounds and the facilities.

Article 2: Duration of the agreement
The agreement expires automatically after the agreed period has elapsed, without requiring notice to that effect.

Article 3: Price and price changes
The price is agreed on the basis of the rates in force at that time, which have been set by Glamping aan de Maas. If additional costs have arisen on the part of Glamping aan de Maas as a result of a change in charges and/or fees, which directly relate to the holiday accommodation or the holidaymaker, these can be passed on to the guest, even after the agreement has been concluded (for example VAT and tourist tax should be considered).

Article 4: Payment
With regard to payments, Glamping aan de Maas applies the following conditions: Payments must be made in euros, immediately after reservation. The amount can be paid via iDeal.

Article 5: Arrival, stay and departure
If the entrepreneur requests it, the holidaymaker, co-holidaymaker and/or third party must be able to identify themselves with a valid form of identification. The entrepreneur may make a copy of this if materials for rental are provided. Upon arrival at the grounds, from 15:00 on the first day of the agreement, the holidaymaker, co-holidaymaker and/or third party must report to the entrepreneur. If the entrepreneur is not present, it will be agreed in advance where a key can be found for entry into the accommodation. Upon departure, before 11:00 on the last day of the agreement, the holidaymaker, co-holidaymaker and/or third party must report to the entrepreneur to complete the check-out. Use of the holiday accommodation by third parties is only permitted if Glamping aan de Maas has given written permission for this. Conditions may be attached to this permission, which will be documented in writing. The guest is liable for the full price for the agreed period, even if he/she leaves earlier than previously arranged.

Article 6: Cancellation
Glamping aan de Maas applies the following conditions regarding the cancellation of a reservation: If cancelled within 24 hours of the booking being made, no costs will be charged. Up to 20 days before the start date of the stay, the guest can cancel or reschedule free of charge. If the guest cancels within 20 days of the start date of the stay, 100% of the reservation value will be charged. If the guest does not show up on the reserved date, no refund will be made.

Article 7: Early termination of the agreement
The stay can be terminated early by Glamping aan de Maas: If the guest causes nuisance to the owners of the holiday accommodation and/or other guests, or spoils the good atmosphere on or in the immediate vicinity of the grounds, Glamping aan de Maas will inform the guest of the termination of the stay both verbally and in writing. Before this, a verbal or written warning will always be given by the entrepreneur. Theft, vandalism, aggression, drug use, offensive language based on race, nature or religion are among other reasons for immediate removal from the grounds.

Article 8: Evacuation
Once the agreement has been terminated, the holidaymaker must return the accommodation spotlessly clean by no later than 11:00 on the morning of the last day of the agreed period. An inspection of the accommodation will take place together with the holidaymaker, co-holidaymaker and/or third party. If it appears that there is damage to the accommodation, this will be charged to the holidaymaker. If a specialist company needs to be hired for cleaning, this will be charged to the holidaymaker.

Article 9: Laws and regulations
Glamping aan de Maas will do everything possible to ensure that the holiday accommodation (both inside and outside) complies with all environmental and safety requirements that may be imposed by the authorities on the holiday accommodation. The guest is requested to strictly comply with all safety regulations in force on the grounds. Facilities have been installed to separate waste. The holidaymaker is required to comply with the provisions of the municipality. More information about waste separation is available in the accommodation. Smoking is not permitted in the accommodation. Outside, the holidaymaker is requested to be restrained in smoking, and in any case not to throw cigarette butts in the bushes or between the trees due to fire hazard, especially during dry periods and in the summer.

Article 10: Liability
The entrepreneur is not liable for any accident, theft or damage on his grounds, unless this is the result of a breach that can be attributed to the entrepreneur. The entrepreneur is not liable for the consequences of extreme weather conditions or other forms of force majeure. The entrepreneur is liable for disruptions in his part of the utilities, unless he can invoke force majeure or if these disruptions are related to the pipes from the handover point of the holidaymaker. The holidaymaker is liable for disruptions in the part of the utilities, calculated from the handover point, unless there is force majeure. The holidaymaker is liable to the entrepreneur for damage caused by the actions or (lack of) actions of himself, the co-holidaymaker(s) and/or third parties, insofar as it concerns damage that can be attributed to the holidaymaker, the co-holidaymaker(s) and/or third parties. The entrepreneur undertakes to take appropriate measures in the event of nuisance caused by the holidaymaker and after notification by other holidaymakers. The use of the bbq, sauna or hot tub is entirely at the risk of the holidaymaker.

Article 11: Complaints
A complaint from a holidaymaker must always be submitted in writing to the entrepreneur. Filing a complaint has no suspensory effect whatsoever on payment by the holidaymaker. The entrepreneur will review your complaint and handle it in all reasonableness and fairness. Should the holidaymaker not be satisfied with this, Dutch law applies.